MultiSite's freeze capability allows members to put their memberships on hold for
medical or extended travel reasons. Freezes are processed via an easy-to-use wizard. Administrator-defined freeze rules determine whether processing and monthly maintenance fees are assessed and if the contract term is extended.

Membership cancellations are inevitable. MultiSite helps provides insight as to why members leave. Cancellations are processed via an easy-to-use wizard with administrator-defined cancellation rules that dictate the appropriate system actions. Cancellation reasons can be captured and are defined as controllable or uncontrollable
for attrition tracking.